Customer Care Specialist

Wersirius is an international company that has been successfully operating within the U.S. trucking industry for over 5 years, and we’re now growing our team in Serbia. Our team of professionals delivers efficient solutions across various segments of the trucking industry, maintaining a high standard of service for our clients and partners.

We believe our success comes from our people. That’s why we invest in continuous learning and professional development, creating opportunities for ambitious individuals who want to build their careers with us.

We believe that exceptional customer experience starts with great communication. That’s why we’re looking for a Customer Care Specialist who will serve as the first point of contact for our clients, build trust through professional communication, and contribute to long-lasting relationships.

If you’re fluent in English, enjoy working with people, are detail-oriented, and want to grow within a supportive and expanding international team, we’d love to meet you!

Key Responsibilities:

• Actively communicate with clients via phone and other communication channels in English.
• Conduct surveys, collect customer feedback, and engage in structured conversations with clients.
• Provide professional customer support and ensure a high standard of customer experience.
• Accurately record data and update information in internal systems in accordance with established procedures.
• Identify customer needs and expectations and share relevant insights with appropriate internal teams.
• Maintain professional, clear, and effective communication while following company standards and procedures.
• Collaborate with internal teams to continuously improve service quality and customer satisfaction.
• Monitor communication quality and proactively suggest improvements to existing processes.

What We're Looking For:

• Excellent command of English, both written and spoken.
• Previous experience in Customer Care, Customer Support, Call Centers, or similar roles is an advantage.
• Strong communication and interpersonal skills.
• A friendly, outgoing, and proactive personality with the ability to connect easily with different types of people.
• Strong active listening skills and the ability to conduct meaningful conversations and customer surveys.
• A professional, polite, and empathetic approach to customer interactions.
• Excellent organizational skills, a strong sense of responsibility, and attention to detail.
• Basic proficiency in MS Office applications.
• Willingness to learn, acquire new skills, and thrive in a dynamic working environment.
• Motivation for professional growth and a collaborative, team-oriented mindset.
• Availability to work the second shift, from 3:00 PM to 11:00 PM.

What We Offer:

• Competitive salary with a motivating performance-based bonus system.
• International environment – an opportunity to work and learn alongside colleagues from different countries and cultures.
• Health & Energy Package – employee well-being programs designed to support a healthy and balanced lifestyle.
• Family Support – assistance during important life milestones.
• Career Growth & Development – opportunities for continuous learning and professional advancement.
• Innovative Work Environment – a dynamic and supportive workplace that encourages new ideas.
• Strong Team Culture – sports activities, team-building events, and social gatherings that bring our people together.

Only shortlisted candidates will be contacted.

Izvor: https://www.linkedin.com/jobs/view/4480065607/

Nivo: senior