Online Sales Manager

Quectel Wireless Solutions is a global IoT technology developer and cellular module supplier, offering a broad portfolio of wireless communication solutions, including 5G, LTE, LTE-A, LPWA, Smart Modules, C-V2X, GSM/GPRS, UMTS/HSPA(+), and GNSS technologies.

Due to business expansion and the continued development of our online sales channels, Quectel is looking for a proactive, commercially driven, and customer-oriented professional to join our team as an Online Sales Manager .

ON-SITE , Monday - Friday with flexible start between 7:30 - 9:30 AM.

Responsibilities

• Manage and respond to online customer inquiries across the EMEA region, ensuring timely communication and effective handling of customer requirements.
• Proactively re-engage inactive customers identified through the CRM system, identify new business opportunities, and develop long-term customer relationships.
• Manage customer business opportunities from initial inquiry through solution proposal, order placement, and follow-up, ensuring consistent communication and progress throughout the sales cycle.
• Understand customer project requirements and recommend suitable Quectel cellular modules and solutions based on their technical and business needs.
• Develop and deliver integrated end-to-end solutions for complex product requirements, including ODM (Original Design Manufacturing) inquiries, in collaboration with relevant technical and internal teams.
• Maintain regular communication with customers regarding products, technical documentation, pricing, lead times, logistics, order status, and after-sales support.
• Coordinate order follow-up and shipment tracking, proactively identify fulfillment risks, and work with relevant teams to resolve delivery delays, stock shortages, and other logistics issues.
• Handle after-sales matters, including returns, replacements, replenishment requests, logistics disputes, and customer complaints, ensuring effective resolution and a positive customer experience.
• Maintain accurate customer profiles, business opportunity records, and order information in the CRM and other relevant systems.
• Gather customer project requirements and market feedback to support improvements to online sales processes, webstore content, product documentation, and the overall customer experience.
• Identify opportunities to improve customer engagement, online sales conversion rates, and regional business performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, International Business, or a related field.
• Previous experience in online sales, e-commerce, business development, account management, or a similar commercial role.
• Experience managing customer inquiries, developing business opportunities, and maintaining customer relationships in an international business environment.
• Good understanding of sales processes, customer engagement, opportunity management, and the customer journey from initial inquiry to order fulfillment.
• Experience using CRM systems to manage customer information, track business opportunities, and support customer re-engagement activities.
• Ability to understand customer requirements and coordinate appropriate solutions, including complex technical products or customized solutions.
• Experience with e-commerce platforms, online marketplaces such as Amazon, or ODM-related business inquiries is an advantage.
• Strong communication, negotiation, organizational, and problem-solving skills.
• Customer-oriented and proactive approach, with the ability to manage multiple opportunities and priorities effectively.
• Ability to collaborate with cross-functional teams, including technical, logistics, warehouse, and sales teams.
• Good command of English, both written and spoken.
• Knowledge of German or French is considered a plus.

What do we offer?

• International environment and unique culture: We communicate openly with each other, assess ourselves honestly, and enjoy working as a team.
• Foster “on-the-job” learning: We invest in employee development and support continuous learning and professional growth.
• Other benefits: Social and employee events, including annual team building, a modern office, opportunities to work with cutting-edge technologies and interesting projects in the IoT industry, private medical insurance, and other benefits.

Only shortlisted candidates will be contacted!

Izvor: https://www.linkedin.com/jobs/view/4480002866/

Nivo: senior