PSP Manager

PSP Manager

The PSP Manager is responsible for managing, optimizing and expanding payment service provider relationships to ensure seamless, secure and cost-effective payment solutions across gaming platforms. This role involves establishing and maintaining internal policies, procedures and risk controls governing PSP operations, and carries a high level of ownership over payment performance, compliance and player experience across multiple markets. The position requires flexibility and availability to respond to time-sensitive issues as they arise, in a fast-paced, dynamic environment where priorities can shift quickly.

Key Responsibilities

PSP & Payment Operations

• Manage end-to-end relationships with Payment Service Providers (PSPs), acquirers, gateways and alternative payment methods (APMs).
• Oversee payment processing for deposits, withdrawals, chargebacks, refunds and reconciliations.
• Monitor and optimize payment success rates, authorization rates and transaction flows.
• Ensure high availability and reliability of payment systems across all gaming products.

Performance & Optimization

• Analyze payment data to identify bottlenecks, fraud patterns and conversion issues.
• Implement routing, cascading and redundancy strategies to improve transaction success.
• Optimize payment fees, settlement terms and FX costs through negotiation and performance reviews.
• Work closely with product and tech teams to improve checkout and cash-out user journeys.

Compliance, Risk & Fraud

• Ensure compliance with regulatory requirements (e.g., AML, KYC, PCI DSS, local gaming regulations).
• Coordinate with risk and fraud teams to manage chargebacks, disputes and fraud prevention tools.
• Maintain up-to-date knowledge of payment regulations across target markets.

New PSPs & Market Expansion

• Identify, evaluate and onboard new PSPs and payment methods to support geographic expansion.
• Lead PSP due diligence, contract negotiations and integration planning.
• Support launch of localized payment methods (e-wallets, cards, bank transfers, crypto where applicable).

Stakeholder Management

• Act as the primary point of contact between internal teams (Product, Tech, Finance, Risk, Legal) and external PSP partners.
• Provide regular reporting and insights to senior management on payment KPIs and risks.
• Support incident management and escalation for payment-related issues.

Key Skills & Competencies

• Strong knowledge of online payments, PSPs and acquiring in the gaming or iGaming industry.
• Experience with card schemes (Visa, Mastercard), APMs, e-wallets and bank transfers.
• Data-driven mindset with strong analytical and reporting skills.
• Excellent negotiation and vendor management abilities.
• Understanding of AML, KYC, chargebacks and fraud management.
• Ability to work cross-functionally in a fast-paced, regulated environment.

Requirements

• 5+ years of experience in payments, PSP management or fintech (gaming/iGaming preferred).
• Bachelor’s degree in Business, Finance, Technology or related field.
• Experience working with multiple PSPs and payment platforms.
• Familiarity with payment APIs, integrations and reconciliation processes.
• Strong communication skills in English (additional languages are a plus).

Izvor: https://www.linkedin.com/jobs/view/4469115960/

Nivo: senior