Pricing & Sales Support Coordinator – Freight Forwarding, US Imports (Remote)

Job Description

An international logistics company is seeking a Pricing & Sales Support Coordinator to join our team. This role is fully remote. You will prepare import quotes for our clients and overseas agents, get trucking rates from US carriers and answer client requests by e-mail, working closely with our US sales manager.

About the Role

Every day we receive rate requests from overseas freight forwarders and US importers: DAP and DDP shipments to the United States, port-to-door deliveries, LCL and air freight. The Pricing & Sales Support Coordinator owns each request from the first e-mail to the sent quote: collects the costs, builds the price, replies to the client and keeps the request moving until the client decides.

Success in this role means every request gets a first answer within one hour and a full quote the same business day, no sent quote is left without a follow-up, and the CRM always shows the real status of each request.

Key Responsibilities

• Quotes: Prepare DAP, DDP and port-to-door quotes for US imports (FCL, LCL, air), including delivery from the port or airport, customs clearance, duties, ISF and other destination charges.

• Carrier Rates: Request drayage, FTL and LTL rates from US carriers by e-mail and phone, compare the offers and confirm all extra charges (chassis, pre-pull, storage, overweight) before quoting.

• Client Communication: Answer rate requests from overseas agents and website inquiries within one hour and clarify missing shipment details.

• Follow-up: Follow up on every sent quote until the client answers, and hand over ready-to-book clients to the sales manager.

• Duties: Estimate duties and taxes for DDP quotes using the HTS code from the client and official sources.

• CRM: Keep each request up to date in the CRM: stage, quote date, next step and result.

• Handover: Pass confirmed bookings to the operations team with complete shipment details.

Required Skills & Experience

• Minimum 2 years of experience at a freight forwarder or NVOCC in import pricing, customer service or sales support for shipments to the United States.

• Hands-on experience preparing DAP, DDP or door delivery quotes for the US (FCL, LCL or air).

• Working knowledge of US destination charges and terms: drayage, chassis, demurrage, per diem, ISF, customs clearance, duties.

• Experience getting rates from carriers or trucking vendors and comparing offers.

• Fluent written and spoken English; clear and short business e-mails.

• Experience working in a CRM or TMS and in Excel.

• Availability to work 9:00 AM – 6:00 PM US Eastern Time, Monday to Friday.

Preferred Qualifications

• Experience with drayage from US ports and rail ramps, including overweight containers.

• Experience working with freight forwarders in China or other Asian countries as overseas agents.

• Knowledge of Incoterms and HTS codes.

• Experience with phone calls to US carriers or clients.

If you meet the requirements and are ready to take on this exciting challenge, we encourage you to apply!

Rad na daljinu: Da

Izvor: https://www.linkedin.com/jobs/view/4489053105/

Nivo: mid level