Purchasing and Expediting Support Agent

The DDC Group is a Business Process Management (BPM) company that serves clients across various industries, such as shipping and logistics, energy and utilities, banking and finance, retail and e-commerce, healthcare, and insurance. Utilizing advanced technologies like artificial intelligence and specialized domain expertise, The DDC Group optimizes business operations for its clients, helping them achieve their desired business outcomes. Learn more at https://www.theddcgroup.com/ .

Role Description

We are seeking a Purchasing and Expediting Support Agent who is fluent in English. Proficiency in English language is essential for this role, as you will be providing support to our diverse customer base. If you are passionate about delivering exceptional service and possess strong communication skills, we want to hear from you!

Main responsibilities

• Purchase Order Management: Proactively follow up with vendors to track open purchase orders and ensure timely updates
• Vendor Coordination: Maintain communication with vendors to resolve delays or issues related to open orders, ensuring that purchase orders are processed without unnecessary hold-ups.
• Internal Collaboration: Work closely with the wider clients network to ensure that order updates are logged and communicated effectively
• Order Visibility: Ensure that all relevant parties (e.g. customer service) have up-to-date visibility on the status of open purchase orders
• Record Keeping: Accurately log order updates and ensure that the status of all orders is tracked in the system
• Support functions: Provide general administrative support to the Purchasing team, including maintaining records, generating reports, and assisting with procurement task as needed
• Work shift: Monday to Friday , from 14:00 to 22:00

Knowledge and skills

• Excellent reading and grammar skills of English language is a must (knowledge at C1 level )
• Strong computer proficiency, including Microsoft Office (Word, Excel).
• Problem solving and organizational skills
• Ability to multitask and manage time efficiently in a fast-paced environment
• Ability to handle outbound calls and emails to vendors
• Good crisis management skills to handle pressure from project challenges
• A desire to help others work towards targets and develop their skills.

Experience

• Proficient in Microsoft Office tools and Windows operating systems
• Proven experience in reading, understanding, and communicating effectively in English (minimum C1 level).
• Results orientated, self-starter and highly focused
• Excellent communication skills and proven capability to build relationships
• Experience in office terminology, procedures, and practices.

What we offer

• Monthly bonus scheme
• Private health insurance
• Paid training
• Hybrid work opportunities (after successful probation period)
• Referral program
• Working in a global company in a multilingual and multicultural environment
• Advancement through various positions and acquiring new skills.

Izvor: https://www.linkedin.com/jobs/view/4480477580/

Nivo: mid level