Salesforce Business Analyst / Business Solution Architect

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.

The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.

The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.

Responsibilities

• Partner with stakeholders to understand business goals and regulatory constraints
• Gather, analyze, document, and validate requirements
• Facilitate workshops and process mapping sessions
• Translate needs into user stories, specifications, process flows, and documentation
• Analyze processes and Salesforce capabilities to identify gaps and improvements
• Support solution design and functional architecture across Salesforce and COTS platforms
• Support UAT, validation, training, and change enablement
• Build strong client relationships
• Connect business processes with Salesforce capabilities (BSA-level)
• Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
• Identify dependencies, integrations, and operational impacts (BSA-level)

Requirements

• 5+ years of experience as a Business Analyst, Salesforce BA, Business Solution Architect, Functional Consultant, or CRM Consultant
• Background in Salesforce/CRM transformation initiatives
• Understanding of Salesforce capabilities and configuration concepts
• Expertise in working within regulated industries
• Proficiency in requirements elicitation, process analysis, and documentation
• Skills in consulting and stakeholder management
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

• Experience in Life Sciences GTM
• Familiarity with Veeva, Trueblue, and IQVIA
• Salesforce certifications
• Knowledge of compliance, audit readiness, privacy, and integration practices

We offer

• Diverse multicultural, multi-functional, and multilingual work environment.
• Global scope, international projects in different business domains: life sciences and healthcare, retail, and distribution, software and hi-tech, etc.
• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey.
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more.
• Knowledge-sharing with colleagues from EPAM's global tech communities.
• English language courses.
• 25 days holiday per annum.
• 5 days of sick leave without medical certification.
• Private health insurance for employees and discount for private health insurance for family members.
• Discount for Fit Pass program.
• Comfortable modern offices in Belgrade and Novi Sad or remote work from any location in Serbia.
• Regular corporate and social events (parties, sport events, advanced CSR programs etc.).
• Learning programs for kids (eKids).

The remote option applies only to the Candidates who will be working from any location in Serbia. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential. No less important is our applicants' safety, well-being, and experience. Therefore, until further notice, all EPAM employment interviews will be conducted remotely. Our recruitment professionals and hiring managers are standing by to ensure a robust and engaging virtual candidate experience. We look forward to speaking with you! Thank you for your interest in this position. Please note that only candidates whose experience closely matches the job requirements will be contacted. If you do not receive an email from us, please do not be discouraged—feel free to apply for other positions that better align with your experience. If you have any questions, you can reach us at jobserbia@epam.com

Izvor: https://www.linkedin.com/jobs/view/4451113169/

Nivo: mid level