Repair Sales Specialist - English

The DDC Group is a Business Process Management (BPM) company that serves clients across various industries, such as shipping and logistics, energy and utilities, banking and finance, retail and e-commerce, healthcare, and insurance. Utilizing advanced technologies like artificial intelligence and specialized domain expertise, The DDC Group optimizes business operations for its clients, helping them achieve their desired business outcomes. Learn more at https://www.theddcgroup.com/.

Role Description

We are seeking a Repair Sales Specialist who is fluent in English. Proficiency in language is essential for this role, as you will be providing support to our diverse customer base. If you are passionate about delivering exceptional service and possess strong communication skills, we want to hear from you!

Key Responsibilities

Customer Communication

• Handle inbound calls, chats, and emails.
• Handle customer complaints and provide appropriate solutions within established time limits.

Repair Processing

• Send repair quotations via email;
• Transfer quotes to orders accurately and process all payment types (Terms, Credit Card, Wire, etc.).
• Manage repairs in coordination with customers, vendors, and Purchasing.

Cross-functional Collaboration

• Partner with inside/outside sales staff to close orders.
• Work with internal departments (Shipping, Warehouse, Production, Procurement, Accounting, Quality, Receiving) to drive continuous improvement.
• Support special projects and contribute to team goals as needed.
• Achieving personal target and working to achieve team targets
• Work shift : Monday to Friday , from 14:00 to 22:00

Knowledge and skills

• Excellent customer care skills
• Be a professional ambassador or both The DDC Group and our client
• Strong computer proficiency with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills; effective note-taking.
• Detail-oriented with solid problem-solving and time management abilities.
• Self-motivated; able to work independently and collaboratively.
• Reliable attendance and punctuality.
• Proven experience/evidence in understanding and interpreting written documents in English
• Written and verbal knowledge of English (C1)
• Experience with P21, Genesys, Salesforce, ADSI, or Microsoft Office (Excel, PowerPoint, Outlook) is a plus.

Benefits

• Monthly bonus schemes (after probation period)
• Private health insurance
• Paid training
• Referral program
• Working in a global company in a multilingual and multicultural environment
• Advancement through various positions and acquiring new skills

Izvor: https://www.linkedin.com/jobs/view/4459930118/

Nivo: senior