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Solution Engineer Balkans (m/w/d)

Synology GmbH

Zastava Srbija Novi Sad, Srbija Ostalo

We are looking for a customer-focused Solution Engineer who combines strong technical expertise with a commercial mindset. In this role, you will be a trusted technical advisor for customers, partners, and our sales organisation, helping to identify needs, design suitable solutions, and demonstrate the value of our products.

Your mission

  • Act as the technical pre-sales contact for prospective customers, business partners, and the sales team
  • Understand customer requirements and translate them into compelling product and solution proposals
  • Present, demonstrate, and explain product capabilities, use cases, and technical benefits
  • Support on-site and remote c ustomer meetings, workshops, proof of concepts, and project opportunities
  • Collaborate with the our Key Account Managers based in the Balkan region, Europe an office, distributor network, and channel partners on strategic sales activities
  • Prepare and deliver technical training for business partners and customers
  • Support the preparation and execution of events, including technical setup and product demonstrations, independently or together with Marketing and Sales colleagues
  • Provide technical input for sales opportunities, partner enablement, and go-to-market activities
  • Offer occasional technical guidance to existing customers where needed, with a clear focus on enabling successful solution adoption rather than day-to-day support

Your profile

  • Relevant IT qualification and at least 3 years of experience in a technical pre-sales, solution engineering, technical consulting, or comparable customer-facing technical role
  • Strong technical knowledge of networking, storage, NAS, virtualization, and video surveillance
  • A natural ability to combine technical understanding with customer and business needs
  • Strong presentation, communication, and consultative selling skills
  • Fluent Serbian and/or Hungarian as well as English, both written and spoken
  • Experience working with customers, partners, or channel organizations, with a clear, confident, and target-oriented approach
  • Ability to explain complex technical topics in an understandable and engaging way
  • Creativity, flexibility, and a proactive problem-solving mindset
  • High degree of self-responsibility, ownership, and strategic thinking
  • Friendly, collaborative personality and strong team-player attitude
  • Based in Novi Sad (Serbia) or close by, with a valid driving licence and own vehicle for customer visits throughout the country (compensation package will be presented)

What we offer

  • A Culture of Ownership: We trust you to be the expert. You'll be given the responsibility to match your freedom.
  • Work with Products You Can Believe In: We're a leader in our category, making technology that people genuinely love to use.
  • Competitive Compensation: We offer a fixed salary plus a performance-based bonus that directly rewards your results.
  • Vibrant Team Culture: Join a supportive, tech-passionate team. We invest in our culture through regular team-building events, company gatherings, and a collaborative environment.
  • Full-time employment contract via our EOR partner

Izvor: https://www.linkedin.com/jobs/view/4450211297/

Nivo: mid level

Objavljeno 06/08/2026 · Ističe 05/10/2026

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